SMS Consent for Kneadly

Kneadly is a practice management platform for independent massage therapists and wellness businesses. The Kneadly SMS program is used by Kneadly and by the massage therapist or wellness business you book with through Kneadly to send transactional and account-related text messages tied to your appointments and account activity.

Messages are sent from a U.S. toll-free number registered to Kneadly. The sending business' name will appear in the body of each message so you always know who is contacting you.

Consent is collected through explicit opt-in at the point of phone-number entry. Opt-in mechanisms include:

• The booking form on a Kneadly business' public booking page
• Client intake forms sent or hosted by a Kneadly business
• Account registration on Kneadly
• Manual addition of a client by their massage therapist after the client has given verbal or written consent during an appointment or consultation

Where consent is collected through a checkbox, the checkbox is unchecked by default and the user must actively check it to opt in. Consent to receive text messages is never a condition of purchasing any goods or services.

The following call-to-action is displayed adjacent to the phone number field wherever Kneadly collects SMS consent:

“I agree to receive SMS text messages from Kneadly related to my appointment, including confirmations, reminders, and updates. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to book an appointment.”

• Appointment confirmations
• Appointment reminders (typically 24 hours and/or 2 hours before your visit)
• Rescheduling, cancellation, and waitlist updates
• Post-session follow-ups and rebooking reminders
• Account- and security-related notifications
• Customer support replies

Examples of the actual wording you may receive. Business name, therapist name, time, and address are filled in dynamically.

Message frequency varies based on your appointment activity. A typical client receives 2–6 messages per booking cycle (confirmation + reminders + optional follow-up). Message and data rates may apply according to your mobile carrier's plan. Kneadly does not charge a fee to receive these messages.

You can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from Kneadly. After you opt out, you will receive a single confirmation message and no further texts will be sent.

For assistance, reply HELP or INFO to any message. You will receive a reply with our support contact information.

You can also email us directly at [email protected]. We respond within one business day.

Phone numbers and SMS consent records collected through Kneadly are used solely for the purposes described above and are never sold, rented, or shared with third parties for marketing purposes. Phone numbers may be shared with our SMS service provider (Twilio) strictly to deliver the messages described in this page. See our Privacy Policy for full details.

Carriers (including but not limited to T-Mobile, AT&T, Verizon, Sprint, and U.S. Cellular) are not liable for delayed or undelivered messages.